Sunday, February 24, 2013

Front Desk/Guest Services/Night Audit

Front Desk/Guest Services/Night Audit



Salary: Negotiable   Location: USA
Type: Full Time  Postal/Zip Code -

Company: J1 Training Inc.
Job Location: USA
Employment Category:
Hospitality
Training
Employment Type: Internship
Posted: 2013-02-24
Job Description
Front Desk / Night Auditor Job Summary:
We are currently looking for a seasoned Front Desk / Night Auditor. This position usually works a combination of shifts each week.  This position is responsible for working the front desk, conducting all nightly audit-related duties while providing guest service at the hotel’s front desk.  Audit responsibilities include nightly balancing duties, daily paperwork and shift reports.  While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs. 
Other key duties include:
- Process guest registrations, including collecting payment.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
- Perform nightly balancing of in-room video and long distance telephone services.
- Perform nightly backup of server.
- Prepare express checkout folios.
- Maintain room status inventory.
- Perform key inventory.
- Communicate all pertinent shift information to General Manager and other desk staff.
Position Requirements
Skills / Industry Qualifications Required: - Must be flexible in hours and days worked.
- Must be able to stand for long periods of time.
- Must have sound judgment and discretional skills and be able to work with little or no supervision.
- Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
- Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
- Must display very good organization and time management skills.
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Education Level Required: High School
Contact Information
Contact Name: J1 Training Inc.
Contact Phone: +1-678-881-0826
Preferred method of contact: The Required Application Page

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