| Salary: DOE / Yearly | Location: New York City, NY |
| Type: Full-Time | Postal/Zip Code: 10016 |
The position of Quality Manager is a key player at TransPerfect. This position reports into the
Department Manager. Your particular language skill will allow you to finalize all the end product
before it goes to the client.
Position responsibilities:
Proofread all translated documents for grammar, punctuation and spelling errors
Format all translated documents to mirror the original source document
Give feedback to Project Manager re: translated text in the form of a Q score
Suggest subjective changes regarding style, smoothness, and feel of translated documents
Utilize reference materials to maintain consistency across projects for individual clients
Create glossaries for individual clients to complement reference materials
Operate computer assisted translation (CAT) tools to improve efficiency
Efficiently maintains formal disciplined operations procedures across a variety of client projects
Track project-specific non-conformances and resolutions
Assist with making new department processes while improving on existing ones (improve productivity, profitability)
Maintain strong relationships with contract translators, editors, and proofreaders
Investigate client complaints regarding translations " holding both freelance and full-time employees accountable
Be responsible for any errors/omissions associated with their translation projects
Track and report on company-wide quality metrics
Juggle overlapping projects and priorities in a fast-paced environment
Perform other special projects or duties when required
Essential skills and experience required:
Requires a four-year degree or higher, preferably in a foreign language
Excellent communication (written and verbal) skills in a foreign language and English
Ability to support multiple projects by keeping accurate and up-to-date project specs
Excellent problem solving skills
Ability to maintain professionalism in all situations, especially under tight deadlines
Satisfactory results on company tests
Minimum passing grade (subject to individual language) on appropriate foreign language test, as applicable
Valued but not required skills and experience:
Prior translation industry experience
Experience with Trados or SDLX
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