Distribution Coordinator
Salary: Negotiable Location: UK-SW-Bristol
Type: Full time Postal/Zip Code: 0117
Job description
Responsible for the receipt of customer orders, accurate input of orders into the computer system and monitoring the progress of orders, keeping customers informed
The role will consist of:
· Liaison with planning, transport and commercial functions to maximise all delivery opportunities
· Understand and enhance links with production teams to ensure effective and joined-up delivery to customers.
· Embrace the KPI reporting suite and ensure that all relevant targets are achieved and ideally surpassed.
· Understand and refer to the Masternaut system in order to enhance customer service.
· Maintain communication link with Transport / haulage and feed back any issues experienced on site and initiate communications to initiate resolution.
· Receive and report on any customer complaints or defective or returned materials
· Contribute to any relevant route cause analysis.
· Take personal responsibility for the accurate receipt of customer orders and the inputting of these orders, correctly into the system.
· Support greater flexibility to accommodate every potential order, communicate issues quickly through the appropriate channels and work hard to assist with resolution.
· Attend and contribute to monthly coaching and Health & Safety forums help communicate a culture of safety interdependency.
The candidate must have transport planner experience.
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