Account Controller
Salary: 17,000.00 per hour Location: UK-MID-Birmingham
Type: Full time Postal/Zip Code:CF47
Surrey, London GU9 7XG
Job description
JOB DESCRIPTION
JOB TITLE:
Ref: 19064
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Account Controller
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JOB TITLE OF JOB HOLDER’S MANAGER:
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Sales Manager
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DEPARTMENT:
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Branch Operations – Sales
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DATE LAST REVISED:
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February 2009
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LOCATION:
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Birmingham Auction Centre
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APPROVED BY
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Human Resources Manager.
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Hours: 40 Hours per week from 9.00am to 6.00pm Monday to Friday plus Saturdays on a rota basis.
Salary:£17,000 per annum
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MAIN PURPOSE OF JOB:
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Manage all designated customer accounts in accordance with current service level agreements to ensure maximum vehicle entries and sale conversions are achieved.
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MAIN RESPONSIBILITIES:
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1. Establish and maintain an ongoing professional relationship with designated customers, in compliance with the Company’s business ethics and practices, so that the customers are encouraged to increase the number of vehicles entered for sale with the Company and so that the number of vehicles sold is maximised.
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2. Where applicable canvass designated customers to maximise vehicle entries and ensure that any appropriate transport requests are processed.
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3. Process vehicles entered for sale so that service level agreements are correctly applied.
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4. Regularly liaise with designated customers to ensure that all pre and post sale reporting requirements are adhered to.
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5. Produce and amend as necessary any required documentation, entry forms or catalogue listings in accordance with the Company’s procedures and the customer’s service level agreements.
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6. Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as is reasonably practicable. Escalate any complex issues to the relevant manager.
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7. Advise designated customers on industry market conditions and achievable selling prices of vehicles entered for sale so that customers’ expectations are realistic, bids from purchasers are accepted and the Company’s services are fully utilised.
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8. Ensure that any of the Company’s services used by designated customers (such as valet, wash, transport, appraisal reports and inspection reports) are correctly documented and reported so that the Company is able to charge the customers the appropriate level of fees and commission.
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9. Participate in presale marketing activities for every relevant sale to maximise sale day activity.
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10. Actively participate in provisional sale activity to ensure maximum conversions for each relevant sale.
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11. Deputise for other Account Executives or Account Controllers in their absence to enable the continuing smooth running of the department.
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12. Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development.
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Additional Information:
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The role of Account Controller requires a high degree of relationship building with customers – hence the job holder must be able to gain the trust and confidence of the customer by detailed account management, industry knowledge and interpersonal skills.
The role is the customer’s representative on site and so, of equal importance, is the ability to influence other BCA staff so that they act on the customer’s behalf, without loosing sight of the fact that BCA is the employer and ultimately loyalty must, therefore, lie with the Company. The working hours of the position will vary according to auction times, sale days and other requirements of the business. A flexible approach to hours of work is therefore needed.
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