Salary: 6.19 - 6.19 per hour Location: UK-London-London
Type: Full Time Postal/Zip Code: SW14
Jurys Inns Group Ltd is one of the fastest-growing hotel groups in Europe, with 32 property locations in the UK, Ireland and Europe with more to come...
Jurys Inn Islington
now has an excellent opportunity available for
NIGHT PORTER
to join our team.
Guest Service Staff overview:
This is a multi skilled position, working across our departments, ensuring a professional, friendly and courteous service to all guests.
Guest Service Staff key responsibilities:
· Main duties will include cleaning public areas and back of house areas whilst maintaining our high standards.
· Setting up conference facilities.
· Have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively.
· Deal with guest queries & complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
· Conducting fire & floor walks every 2 hours to ensure guest security.
· Working and co-operating with Managers, Supervisors and Night Manager and colleagues to enhance the guest experience at all times.
· To assist in the smooth running of the Food & Beverage outlets during your shift.
The ideal candidate for this position:
· Must be courteous and focused on providing a consistently high standard of customer service.
· Must be standards driven and detail-orientated.
· Must have the ability to multi-task in fast-paced environment.
· Must be flexible with regards to hours.
· Must have a good command of the English language.
· Must have excellent self-presentation.
· Must have previous cash handling experience.
· Should have customer service experience from within a hospitality/catering role.
· Should have experience using micros or similar system.
· Fluent Czech language
Jurys Inn is an equal opportunities employer
We do not require the use of agencies at this time
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